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Sector: Financial Services
Location: Basingstoke
Contract Awarded: May 2003
Commission Overview:
Acuity provides a full occupier FM service to head tenant, Sun Life of Canada, within a 120,000ft2 multi-let commercial office environment in Basingstoke, Hampshire. The agreement was originally secured in early 2003 and following consistent achievement and service delivery, Acuity has been retained under contract until 2017. The key to this success has been:
- The establishment of a pro-active approach to FM services that recognises the need to balance service quality whilst optimising the commercial attractiveness of the service charge for the estate.
- Following a ‘first generation' outsourcing exercise, the achievement of significant improvements in the cost of service delivery across all major service lines ,including cleaning, catering, security and energy consumption.
- Increasing productivity and capability within the site-based FM team. Productivity has been improved by over 15% whilst maintaining employee retention and improving motivation. The team are now regularly engaged in the delivery of ‘demised' services to sub-tenants enabling associated reductions to be realised in service charge costs.